Any order over £59 wil be shipped on our free 2-3 working day service, if you opt for Next Working Day shipping then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 day service.
What information do I need to provide for the delivery?
How long is the returns policy?
Delivery & Returns
How long will it take to receive my order?
We provide multiple shipping options for our customers including next day delivery. If you opt for Next Working Day shipping order needs to be placed before 2 PM; all orders placed after 2pm will be processed following working day and then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 working day service.
Can I choose a specific day to receive my order?
This is something that we are working hard to bring to you - we recognise that having deliveries on preferred days not only makes it easier for you but it is also great for the environment. By having deliveries arranged on days that you are going to be in or consolidating your orders to arrive to you at the same time means that the courier won't need to come back multiple times due to missed deliveries or multiple deliveries.
Can I change my delivery address once the order has been placed?
Our systems are highly automated, where possible we will do our utmost to accommodate this. To ensure we maintain a high delivery success rate most of our orders are picked and prepped for shipment within 30 minutes
How do I return my order?
If you need to return your order please raise a return through your order page detailing the reason for return. Once this form has been submitted it will be reviewed by the Returns Department who will contact you to arrange the return. Please note the returns department may ask for more information such as the serial number(s) and images where applicable to process the return.
How long do I have to return an item?
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. The item must also be returned to us within 7 working days from approval of return and receipt of the return label
Are returns free?
Returns for faulty / damaged items will be free of charge Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Product Specifications
Display
Display diagonal (metric)
59.94 cm
Digital vertical frequency
50 - 75 Hz
Digital horizontal frequency
24 - 82 kHz
Pixel pitch
0.271 x 0.271 mm
Display number of colours
16.78 million colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
1000:1
Screen shape
Flat
Display technology
LED
HD type
Full HD
Response time
7 ms
Display brightness
250 cd/m²
Touch technology
Multi-touch
Touchscreen technology
Infrared
Panel type
VA
Native aspect ratio
16:9
Display resolution
1920 x 1080 pixels
Display diagonal
59.9 cm (23.6")
Performance
AMD FreeSync
No
NVIDIA G-SYNC
No
Multimedia
Built-in microphone
No
RMS rated power
4 W
Number of speakers
2
Built-in camera
No
Built-in speaker(s)
Yes
Design
Certification
cTUVus, FCC-B, ICES003, Energy Star 8.0, EPEAT Silver, CEC, MX-CoC, Mexico Energy, CE, CE EMC, CB, RoHS, ErP, REACH, WEEE, EAC, UkrSEPRO, BSMI, RCM, GEMS, PSE, CCC, China RoHS, China Energy Label, CECP
Glass thickness
1.85 mm
Product colour
Black
Ports & interfaces
HDCP
Yes
Audio output
1
Audio input
1
HDMI version
1.4
HDMI ports quantity
1
HDMI
Yes
DVI-D ports quantity
1
DVI port
Yes
VGA (D-Sub) ports quantity
1
USB Type-A downstream ports quantity
2
USB upstream port type
USB Type-B
Number of upstream ports
1
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
Tilt angle range
22 - 38°
Cable lock slot type
Kensington
Cable lock slot
Yes
Wall mountable
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Power
Power supply type
AC
AC input frequency
50 - 60 Hz
AC input voltage
100-240 V
Power consumption (max)
16.5 W
Power consumption (standby)
0.5 W
Power consumption (typical)
15.5 W
Energy consumption (SDR) per 1000 hours
14 kWh
Energy efficiency class (SDR)
D
Operational conditions
Operating relative humidity (H-H)
20 - 90%
Operating temperature (T-T)
0 - 40 °C
Sustainability
Sustainability certificates
EPEAT Silver
European Product Registry for Energy Labelling (EPREL) code
368719
Weight & dimensions
Weight (without stand)
4.7 kg
Height (without stand)
348 mm
Depth (without stand)
61 mm
Width (without stand)
571 mm
Weight (with stand)
5.2 kg
Height (with stand)
348 mm
Depth (with stand)
101 mm
Width (with stand)
571 mm
Packaging data
Package weight
7 kg
Package height
422 mm
Package depth
166 mm
Package width
645 mm
Cables included
AC, Audio (3.5mm), HDMI, USB Type-A to USB Type-B
Logistics data
Harmonized System (HS) code
85285210
Technical details
Compliance certificates
CE, REACH, RoHS
Other features
Touchscreen
Yes
Display viewable area (HxV)
521 x 293 mm
Number of simultaneous touchpoints
10
Touchscreen type
Multi-user
Display
Display diagonal (metric)
59.94 cm
Digital vertical frequency
50 - 75 Hz
Digital horizontal frequency
24 - 82 kHz
Pixel pitch
0.271 x 0.271 mm
Display number of colours
16.78 million colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
1000:1
Screen shape
Flat
Display technology
LED
HD type
Full HD
Response time
7 ms
Display brightness
250 cd/m²
Touch technology
Multi-touch
Touchscreen technology
Infrared
Panel type
VA
Native aspect ratio
16:9
Display resolution
1920 x 1080 pixels
Display diagonal
59.9 cm (23.6")
Performance
AMD FreeSync
No
NVIDIA G-SYNC
No
Multimedia
Built-in microphone
No
RMS rated power
4 W
Number of speakers
2
Built-in camera
No
Built-in speaker(s)
Yes
Design
Certification
cTUVus, FCC-B, ICES003, Energy Star 8.0, EPEAT Silver, CEC, MX-CoC, Mexico Energy, CE, CE EMC, CB, RoHS, ErP, REACH, WEEE, EAC, UkrSEPRO, BSMI, RCM, GEMS, PSE, CCC, China RoHS, China Energy Label, CECP
Glass thickness
1.85 mm
Product colour
Black
Ports & interfaces
HDCP
Yes
Audio output
1
Audio input
1
HDMI version
1.4
HDMI ports quantity
1
HDMI
Yes
DVI-D ports quantity
1
DVI port
Yes
VGA (D-Sub) ports quantity
1
USB Type-A downstream ports quantity
2
USB upstream port type
USB Type-B
Number of upstream ports
1
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
Tilt angle range
22 - 38°
Cable lock slot type
Kensington
Cable lock slot
Yes
Wall mountable
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Power
Power supply type
AC
AC input frequency
50 - 60 Hz
AC input voltage
100-240 V
Power consumption (max)
16.5 W
Power consumption (standby)
0.5 W
Power consumption (typical)
15.5 W
Energy consumption (SDR) per 1000 hours
14 kWh
Energy efficiency class (SDR)
D
Operational conditions
Operating relative humidity (H-H)
20 - 90%
Operating temperature (T-T)
0 - 40 °C
Sustainability
Sustainability certificates
EPEAT Silver
European Product Registry for Energy Labelling (EPREL) code
368719
Weight & dimensions
Weight (without stand)
4.7 kg
Height (without stand)
348 mm
Depth (without stand)
61 mm
Width (without stand)
571 mm
Weight (with stand)
5.2 kg
Height (with stand)
348 mm
Depth (with stand)
101 mm
Width (with stand)
571 mm
Packaging data
Package weight
7 kg
Package height
422 mm
Package depth
166 mm
Package width
645 mm
Cables included
AC, Audio (3.5mm), HDMI, USB Type-A to USB Type-B
Logistics data
Harmonized System (HS) code
85285210
Technical details
Compliance certificates
CE, REACH, RoHS
Other features
Touchscreen
Yes
Display viewable area (HxV)
521 x 293 mm
Number of simultaneous touchpoints
10
Touchscreen type
Multi-user
Mitigating Our Environmental Impact
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.