Gotraka Diagnostic Case Study: Solving a Mystery PC Restart Issue
Customer Scenario: The Mysterious GPU Issue
Recently, a worried parent approached Gotraka after buying a GPU from us, believing the graphics card in their son's gaming PC was faulty due to repeated restarts during gameplay. After swapping GPU, they discovered the problem persisted and reached out to our team for assistance.
Our Initial Troubleshooting
To better assist the customer, we offered remote support through phone and Google Meet. After initial troubleshooting steps failed to resolve the issue, our expert team recommended bringing the PC in for an in-depth diagnostic at our workshop.
Comprehensive Diagnostic Approach
Our specialist undertook a meticulous step-by-step diagnostic to isolate the cause:
- Cooling Checks: Initially suspecting overheating, we inspected and cleaned the PC thoroughly and tested with a new AIO cooler. The issue remained.
- CPU Testing: The customer's CPU was tested in our controlled test system and passed all stress tests, eliminating CPU concerns.
- GPU & PSU Checks: Both the customer's GPU and PSU were swapped out with known reliable components. Restarts persisted, confirming neither GPU nor PSU as the issue.
- Storage & Software: We tested a clean installation on a new SSD; however, the problem persisted, ruling out software and storage faults.
Identifying the Culprit: The Motherboard
Finally, by transferring the customer's CPU, GPU, RAM, and PSU to our known-good motherboard, the system ran perfectly, with intensive gaming tests (hours of joy playing Call of Duty) completing without restarts. This pinpointed the motherboard as the faulty component causing the mysterious restarts.
Why Gotraka’s Diagnostic and Repair Service Matters
PC issues can be frustrating and difficult to diagnose, especially for those unfamiliar with computer hardware. Gotraka's dedicated diagnostic and repair service ensures:
- Thorough and methodical problem-solving
- Transparency at every step
- Clear, expert advice and solutions
Experiencing Issues with Your PC?
Don't hesitate—our specialists are ready to diagnose, repair, and return your system to optimal performance quickly and efficiently.
