Any order over £59 wil be shipped on our free 2-3 working day service, if you opt for Next Working Day shipping then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 day service.
What information do I need to provide for the delivery?
How long is the returns policy?
Delivery & Returns
How long will it take to receive my order?
We provide multiple shipping options for our customers including next day delivery. If you opt for Next Working Day shipping order needs to be placed before 2 PM; all orders placed after 2pm will be processed following working day and then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 working day service.
Can I choose a specific day to receive my order?
This is something that we are working hard to bring to you - we recognise that having deliveries on preferred days not only makes it easier for you but it is also great for the environment. By having deliveries arranged on days that you are going to be in or consolidating your orders to arrive to you at the same time means that the courier won't need to come back multiple times due to missed deliveries or multiple deliveries.
Can I change my delivery address once the order has been placed?
Our systems are highly automated, where possible we will do our utmost to accommodate this. To ensure we maintain a high delivery success rate most of our orders are picked and prepped for shipment within 30 minutes
How do I return my order?
If you need to return your order please raise a return through your order page detailing the reason for return. Once this form has been submitted it will be reviewed by the Returns Department who will contact you to arrange the return. Please note the returns department may ask for more information such as the serial number(s) and images where applicable to process the return.
How long do I have to return an item?
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. The item must also be returned to us within 7 working days from approval of return and receipt of the return label
Are returns free?
Returns for faulty / damaged items will be free of charge Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Save On DeliveryCarbon Neutral DeliveriesFree Standard Delivery Over £99
Product Specifications
Display
sRGB coverage (typical)
99%
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus)
Display diagonal (metric)
80 cm
Viewable size, vertical
39.2 cm
Viewable size, horizontal
69.7 cm
Display number of colours
1 billion colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
3000:1
Screen shape
Flat
Display technology
LED
HD type
4K Ultra HD
Response time
4 ms
Display brightness (min)
300 cd/m²
Display brightness (typical)
400 cd/m²
Response time measurement type
GTG (Gray to Gray)
Panel type
VA
Native aspect ratio
16:9
Display resolution
3840 x 2160 pixels
Display diagonal
81.3 cm (32")
Performance
Compatible operating systems
Windows 10
Operating system installed
Tizen
Virtual assistant
Amazon Alexa
Tap view
Yes
Office 365 support
Yes
SmartThings app support
Yes
Works with Samsung Bixby
Yes
Wireless Dex support
Yes
TV Plus
Yes
Game mode
Yes
Screen mirroring
Yes
Sound mirroring
Yes
Flicker-free technology
Yes
Adaptive picture
Yes
Multi View
Yes
Far-field voice interaction
Yes
Universal guide
Yes
Game features
Super Ultrawide GameView
AMD FreeSync
No
NVIDIA G-SYNC
No
Multimedia
Adaptive Sound Control (ASC)
Yes
RMS rated power
10 W
Number of speakers
2
Built-in camera
Yes
Built-in speaker(s)
Yes
Design
Feet colour
White
Product colour
White
Market positioning
Consumer
Ports & interfaces
HDCP version
2.2
HDCP
Yes
Headphone out
No
HDMI version
2.0
HDMI ports quantity
1
HDMI
Yes
USB Power Delivery
Yes
USB Power Delivery up to
65 W
USB Type-A downstream ports quantity
2
USB upstream port type
USB Type-C
Number of upstream ports
1
USB hub version
2.0
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
Tilt angle range
-2 - 15°
Pivot
Yes
Pivot angle
-92 - 92°
Height adjustment
Yes
Adjustable height (max)
12 cm
Wall mountable
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Packaging content
Camera included
Yes
Pogo gender adapter included
Yes
Power
Energy efficiency scale
A to G
Power supply type
External
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Power consumption (max)
140 W
Power consumption (standby)
0.5 W
Power consumption (typical)
33.2 W
attribute_product_family_name
37 kWh
Energy consumption (SDR) per 1000 hours
33 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Network
Remotely operated
Yes
Bluetooth version
5.2
Bluetooth
Yes
Wi-Fi standards
Wi-Fi 5 (802.11ac)
Wi-Fi
Yes
Operational conditions
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
10 - 40 °C
Sustainability
European Product Registry for Energy Labelling (EPREL) code
1511248
General
Product family
Smart Monitor
Weight & dimensions
Weight (without stand)
4.2 kg
Height (without stand)
423.8 mm
Depth (without stand)
24.5 mm
Width (without stand)
713.4 mm
Weight (with stand)
7.2 kg
Height (with stand)
616.2 mm
Depth (with stand)
200.1 mm
Width (with stand)
713.4 mm
Packaging data
Package type
Box
Package weight
10.4 kg
Package height
132 mm
Package depth
485 mm
Package width
925 mm
Remote control included
Yes
Power adapter included
Yes
Cables included
AC, HDMI, USB Type-C
Stand type
HAS stand
Stand included
Yes
Other features
Knox vault
Yes
Image size
Y
Auto source switch
Yes
Wireless display
Yes
NFT marketplaces
Nifty Gateway
Workspace
Yes
Virtual AIM point
Yes
Anynet + (HDMI-CEC)
Yes
Smart calibration
Yes
Touchscreen
No
Samsung Eye Saver Mode
Yes
Power cable length
1.5 m
Display
sRGB coverage (typical)
99%
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus)
Display diagonal (metric)
80 cm
Viewable size, vertical
39.2 cm
Viewable size, horizontal
69.7 cm
Display number of colours
1 billion colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
3000:1
Screen shape
Flat
Display technology
LED
HD type
4K Ultra HD
Response time
4 ms
Display brightness (min)
300 cd/m²
Display brightness (typical)
400 cd/m²
Response time measurement type
GTG (Gray to Gray)
Panel type
VA
Native aspect ratio
16:9
Display resolution
3840 x 2160 pixels
Display diagonal
81.3 cm (32")
Performance
Compatible operating systems
Windows 10
Operating system installed
Tizen
Virtual assistant
Amazon Alexa
Tap view
Yes
Office 365 support
Yes
SmartThings app support
Yes
Works with Samsung Bixby
Yes
Wireless Dex support
Yes
TV Plus
Yes
Game mode
Yes
Screen mirroring
Yes
Sound mirroring
Yes
Flicker-free technology
Yes
Adaptive picture
Yes
Multi View
Yes
Far-field voice interaction
Yes
Universal guide
Yes
Game features
Super Ultrawide GameView
AMD FreeSync
No
NVIDIA G-SYNC
No
Multimedia
Adaptive Sound Control (ASC)
Yes
RMS rated power
10 W
Number of speakers
2
Built-in camera
Yes
Built-in speaker(s)
Yes
Design
Feet colour
White
Product colour
White
Market positioning
Consumer
Ports & interfaces
HDCP version
2.2
HDCP
Yes
Headphone out
No
HDMI version
2.0
HDMI ports quantity
1
HDMI
Yes
USB Power Delivery
Yes
USB Power Delivery up to
65 W
USB Type-A downstream ports quantity
2
USB upstream port type
USB Type-C
Number of upstream ports
1
USB hub version
2.0
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
Tilt angle range
-2 - 15°
Pivot
Yes
Pivot angle
-92 - 92°
Height adjustment
Yes
Adjustable height (max)
12 cm
Wall mountable
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Packaging content
Camera included
Yes
Pogo gender adapter included
Yes
Power
Energy efficiency scale
A to G
Power supply type
External
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Power consumption (max)
140 W
Power consumption (standby)
0.5 W
Power consumption (typical)
33.2 W
attribute_product_family_name
37 kWh
Energy consumption (SDR) per 1000 hours
33 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Network
Remotely operated
Yes
Bluetooth version
5.2
Bluetooth
Yes
Wi-Fi standards
Wi-Fi 5 (802.11ac)
Wi-Fi
Yes
Operational conditions
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
10 - 40 °C
Sustainability
European Product Registry for Energy Labelling (EPREL) code
1511248
General
Product family
Smart Monitor
Weight & dimensions
Weight (without stand)
4.2 kg
Height (without stand)
423.8 mm
Depth (without stand)
24.5 mm
Width (without stand)
713.4 mm
Weight (with stand)
7.2 kg
Height (with stand)
616.2 mm
Depth (with stand)
200.1 mm
Width (with stand)
713.4 mm
Packaging data
Package type
Box
Package weight
10.4 kg
Package height
132 mm
Package depth
485 mm
Package width
925 mm
Remote control included
Yes
Power adapter included
Yes
Cables included
AC, HDMI, USB Type-C
Stand type
HAS stand
Stand included
Yes
Other features
Knox vault
Yes
Image size
Y
Auto source switch
Yes
Wireless display
Yes
NFT marketplaces
Nifty Gateway
Workspace
Yes
Virtual AIM point
Yes
Anynet + (HDMI-CEC)
Yes
Smart calibration
Yes
Touchscreen
No
Samsung Eye Saver Mode
Yes
Power cable length
1.5 m
Mitigating Our Environmental Impact
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.