Any order over £59 wil be shipped on our free 2-3 working day service, if you opt for Next Working Day shipping then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 day service.
What information do I need to provide for the delivery?
How long is the returns policy?
Delivery & Returns
How long will it take to receive my order?
We provide multiple shipping options for our customers including next day delivery. If you opt for Next Working Day shipping order needs to be placed before 2 PM; all orders placed after 2pm will be processed following working day and then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 working day service.
Can I choose a specific day to receive my order?
This is something that we are working hard to bring to you - we recognise that having deliveries on preferred days not only makes it easier for you but it is also great for the environment. By having deliveries arranged on days that you are going to be in or consolidating your orders to arrive to you at the same time means that the courier won't need to come back multiple times due to missed deliveries or multiple deliveries.
Can I change my delivery address once the order has been placed?
Our systems are highly automated, where possible we will do our utmost to accommodate this. To ensure we maintain a high delivery success rate most of our orders are picked and prepped for shipment within 30 minutes
How do I return my order?
If you need to return your order please raise a return through your order page detailing the reason for return. Once this form has been submitted it will be reviewed by the Returns Department who will contact you to arrange the return. Please note the returns department may ask for more information such as the serial number(s) and images where applicable to process the return.
How long do I have to return an item?
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. The item must also be returned to us within 7 working days from approval of return and receipt of the return label
Are returns free?
Returns for faulty / damaged items will be free of charge Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Product Specifications
Display
sRGB coverage (typical)
99%
High Dynamic Range (HDR) supported
Y
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus)
Display diagonal (metric)
80 cm
Viewable size, vertical
39.2 cm
Viewable size, horizontal
69.7 cm
Display number of colours
1 billion colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
3000:1
Screen shape
Flat
Display technology
LED
HD type
4K Ultra HD
Response time
4 ms
Display brightness (typical)
400 cd/m²
Panel type
VA
Native aspect ratio
16:9
Display resolution
3840 x 2160 pixels
Display diagonal
81.3 cm (32")
Performance
Compatible operating systems
Windows 10
Operating system installed
Tizen
Virtual assistant
Amazon Alexa
Tap view
Y
Office 365 support
Y
SmartThings app support
Y
Works with Samsung Bixby
Y
Wireless Dex support
Y
TV Plus
Y
Game mode
Y
Flicker-free technology
Y
AMD FreeSync
N
NVIDIA G-SYNC
N
Multimedia
RMS rated power
10 W
Number of speakers
2
Built-in camera
Y
Built-in speaker(s)
Y
Design
Feet colour
White
Product colour
White
Market positioning
Smart
Ports & interfaces
HDCP version
2.2
HDCP
Y
Headphone out
N
HDMI version
2.0
HDMI ports quantity
1
HDMI
Y
USB hub version
2.0
Built-in USB hub
Y
Ergonomics
Tilt adjustment
Y
Tilt angle range
-2 - 15°
Pivot
Y
Pivot angle
-92 - 92°
Height adjustment
12 cm
Height adjustment
Y
Cable lock slot
N
Wall mountable
Y
Panel mounting interface
100 x 100 mm
VESA mounting
Y
Power
Energy efficiency scale
A to G
Power supply type
External
AC input voltage
100 - 240 V
Power consumption (max)
140 W
Power consumption (standby)
0.5 W
Power consumption (typical)
33.2 W
attribute_product_family_name
37 kWh
Energy consumption (SDR) per 1000 hours
33 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Network
Remotely operated
Y
Bluetooth version
5.2
Bluetooth
Y
Wi-Fi standards
Wi-Fi 5 (802.11ac)
Wi-Fi
Y
Operational conditions
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
10 - 40 °C
Weight & dimensions
Weight (without stand)
4.2 kg
Height (without stand)
42.4 cm
Depth (without stand)
2.45 cm
Width (without stand)
71.3 cm
Weight (with stand)
7.2 kg
Height (with stand)
616.2 mm
Depth (with stand)
200.1 mm
Width (with stand)
713.4 mm
Packaging data
Package weight
10.2 kg
Package height
132 mm
Package depth
485 mm
Package width
925 mm
Remote control included
Y
Power adapter included
Y
Cables included
AC, HDMI, USB Type-C
Stand included
Y
Other features
Touchscreen
N
Manual
Y
Power cable length
1.5 m
Display
sRGB coverage (typical)
99%
High Dynamic Range (HDR) supported
Y
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus)
Display diagonal (metric)
80 cm
Viewable size, vertical
39.2 cm
Viewable size, horizontal
69.7 cm
Display number of colours
1 billion colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
3000:1
Screen shape
Flat
Display technology
LED
HD type
4K Ultra HD
Response time
4 ms
Display brightness (typical)
400 cd/m²
Panel type
VA
Native aspect ratio
16:9
Display resolution
3840 x 2160 pixels
Display diagonal
81.3 cm (32")
Performance
Compatible operating systems
Windows 10
Operating system installed
Tizen
Virtual assistant
Amazon Alexa
Tap view
Y
Office 365 support
Y
SmartThings app support
Y
Works with Samsung Bixby
Y
Wireless Dex support
Y
TV Plus
Y
Game mode
Y
Flicker-free technology
Y
AMD FreeSync
N
NVIDIA G-SYNC
N
Multimedia
RMS rated power
10 W
Number of speakers
2
Built-in camera
Y
Built-in speaker(s)
Y
Design
Feet colour
White
Product colour
White
Market positioning
Smart
Ports & interfaces
HDCP version
2.2
HDCP
Y
Headphone out
N
HDMI version
2.0
HDMI ports quantity
1
HDMI
Y
USB hub version
2.0
Built-in USB hub
Y
Ergonomics
Tilt adjustment
Y
Tilt angle range
-2 - 15°
Pivot
Y
Pivot angle
-92 - 92°
Height adjustment
12 cm
Height adjustment
Y
Cable lock slot
N
Wall mountable
Y
Panel mounting interface
100 x 100 mm
VESA mounting
Y
Power
Energy efficiency scale
A to G
Power supply type
External
AC input voltage
100 - 240 V
Power consumption (max)
140 W
Power consumption (standby)
0.5 W
Power consumption (typical)
33.2 W
attribute_product_family_name
37 kWh
Energy consumption (SDR) per 1000 hours
33 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Network
Remotely operated
Y
Bluetooth version
5.2
Bluetooth
Y
Wi-Fi standards
Wi-Fi 5 (802.11ac)
Wi-Fi
Y
Operational conditions
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
10 - 40 °C
Weight & dimensions
Weight (without stand)
4.2 kg
Height (without stand)
42.4 cm
Depth (without stand)
2.45 cm
Width (without stand)
71.3 cm
Weight (with stand)
7.2 kg
Height (with stand)
616.2 mm
Depth (with stand)
200.1 mm
Width (with stand)
713.4 mm
Packaging data
Package weight
10.2 kg
Package height
132 mm
Package depth
485 mm
Package width
925 mm
Remote control included
Y
Power adapter included
Y
Cables included
AC, HDMI, USB Type-C
Stand included
Y
Other features
Touchscreen
N
Manual
Y
Power cable length
1.5 m
Mitigating Our Environmental Impact
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.