Any order over £59 wil be shipped on our free 2-3 working day service, if you opt for Next Working Day shipping then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 day service.
What information do I need to provide for the delivery?
How long is the returns policy?
Delivery & Returns
How long will it take to receive my order?
We provide multiple shipping options for our customers including next day delivery. If you opt for Next Working Day shipping order needs to be placed before 2 PM; all orders placed after 2pm will be processed following working day and then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 working day service.
Can I choose a specific day to receive my order?
This is something that we are working hard to bring to you - we recognise that having deliveries on preferred days not only makes it easier for you but it is also great for the environment. By having deliveries arranged on days that you are going to be in or consolidating your orders to arrive to you at the same time means that the courier won't need to come back multiple times due to missed deliveries or multiple deliveries.
Can I change my delivery address once the order has been placed?
Our systems are highly automated, where possible we will do our utmost to accommodate this. To ensure we maintain a high delivery success rate most of our orders are picked and prepped for shipment within 30 minutes
How do I return my order?
If you need to return your order please raise a return through your order page detailing the reason for return. Once this form has been submitted it will be reviewed by the Returns Department who will contact you to arrange the return. Please note the returns department may ask for more information such as the serial number(s) and images where applicable to process the return.
How long do I have to return an item?
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. The item must also be returned to us within 7 working days from approval of return and receipt of the return label
Are returns free?
Returns for faulty / damaged items will be free of charge Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Product Specifications
Printing
Poster printing function
Yes
N-up printing
2, 4, 9
N-in-1 print function
Yes
Print speed (ISO/IEC 24734) colour
28 ipm
Print speed (ISO/IEC 24734) mono
28 ipm
Maximum resolution
1200 x 4800 DPI
Duplex printing mode
Auto
Duplex printing
Yes
Printing
Colour printing
Print technology
Inkjet
Copying
ID-card copy function
Yes
N-in-1 copy function (N=)
2, 4
N-in-1 copy function
Yes
Copier resize
25 - 400%
Maximum number of copies
999 copies
Time to first copy (colour, normal)
6 s
Time to first copy (black, normal)
5 s
Maximum copy resolution
600 x 600 DPI
Copying
Colour copying
Scanning
Scan drivers
SANE, TWAIN, WIA
Output greyscale depth
8 bit
Input greyscale depth
16 bit
Output colour depth
24 bit
Input colour depth
48 bit
Scan to
E-mail, FTP, File, Image, Network folder, OCR
Scan technology
CIS
Scanner type
Flatbed & ADF scanner
Optical scanning resolution
600 x 600 DPI
Scanning
Colour scanning
Fax
Error Correction Mode (ECM)
Yes
Auto reduction
Yes
Fax memory
150 pages
Modem speed
14.4 Kbit/s
Faxing
Colour faxing
Features
Printing colours
Black, Cyan, Magenta, Yellow
Number of print cartridges
4
Duplex functions
Print
Maximum duty cycle
2500 pages per month
Input & output capacity
Auto document feeder (ADF) input capacity
50 sheets
Auto document feeder (ADF)
Yes
Total output capacity
100 sheets
Total input capacity
250 sheets
Total number of input trays
1
Paper handling
Photo paper sizes
9x13,10x15,13x18,13x20
Envelopes sizes
Com-10, DL, Monarch
Non-ISO print media sizes
Legal, Letter
ISO A-series sizes (A0...A9)
A3, A4, A5, A6
Paper tray media types
Envelopes, Photo paper, Plain paper, Recycled paper
Maximum ISO A-series paper size
A3
Ports & interfaces
USB 2.0 ports quantity
1
Direct printing
Yes
Network
Mobile printing technologies
Apple AirPrint, Brother iPrint & Scan, Mopria Print Service
Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Linux operating systems supported
Yes
Mac operating systems supported
Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Windows operating systems supported
Windows 10, Windows 7, Windows 8
Weight & dimensions
Weight
17 kg
Height
305 mm
Depth
398 mm
Width
530 mm
Logistics data
Harmonized System (HS) code
84433100
Printing
Poster printing function
Yes
N-up printing
2, 4, 9
N-in-1 print function
Yes
Print speed (ISO/IEC 24734) colour
28 ipm
Print speed (ISO/IEC 24734) mono
28 ipm
Maximum resolution
1200 x 4800 DPI
Duplex printing mode
Auto
Duplex printing
Yes
Printing
Colour printing
Print technology
Inkjet
Copying
ID-card copy function
Yes
N-in-1 copy function (N=)
2, 4
N-in-1 copy function
Yes
Copier resize
25 - 400%
Maximum number of copies
999 copies
Time to first copy (colour, normal)
6 s
Time to first copy (black, normal)
5 s
Maximum copy resolution
600 x 600 DPI
Copying
Colour copying
Scanning
Scan drivers
SANE, TWAIN, WIA
Output greyscale depth
8 bit
Input greyscale depth
16 bit
Output colour depth
24 bit
Input colour depth
48 bit
Scan to
E-mail, FTP, File, Image, Network folder, OCR
Scan technology
CIS
Scanner type
Flatbed & ADF scanner
Optical scanning resolution
600 x 600 DPI
Scanning
Colour scanning
Fax
Error Correction Mode (ECM)
Yes
Auto reduction
Yes
Fax memory
150 pages
Modem speed
14.4 Kbit/s
Faxing
Colour faxing
Features
Printing colours
Black, Cyan, Magenta, Yellow
Number of print cartridges
4
Duplex functions
Print
Maximum duty cycle
2500 pages per month
Input & output capacity
Auto document feeder (ADF) input capacity
50 sheets
Auto document feeder (ADF)
Yes
Total output capacity
100 sheets
Total input capacity
250 sheets
Total number of input trays
1
Paper handling
Photo paper sizes
9x13,10x15,13x18,13x20
Envelopes sizes
Com-10, DL, Monarch
Non-ISO print media sizes
Legal, Letter
ISO A-series sizes (A0...A9)
A3, A4, A5, A6
Paper tray media types
Envelopes, Photo paper, Plain paper, Recycled paper
Maximum ISO A-series paper size
A3
Ports & interfaces
USB 2.0 ports quantity
1
Direct printing
Yes
Network
Mobile printing technologies
Apple AirPrint, Brother iPrint & Scan, Mopria Print Service
Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Linux operating systems supported
Yes
Mac operating systems supported
Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Windows operating systems supported
Windows 10, Windows 7, Windows 8
Weight & dimensions
Weight
17 kg
Height
305 mm
Depth
398 mm
Width
530 mm
Logistics data
Harmonized System (HS) code
84433100
Mitigating Our Environmental Impact
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.