Any order over £59 wil be shipped on our free 2-3 working day service, if you opt for Next Working Day shipping then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 day service.
What information do I need to provide for the delivery?
How long is the returns policy?
Delivery & Returns
How long will it take to receive my order?
We provide multiple shipping options for our customers including next day delivery. If you opt for Next Working Day shipping order needs to be placed before 2 PM; all orders placed after 2pm will be processed following working day and then this will be with you the next working day between 09:00 and 18:00. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 3 working day service.
Can I choose a specific day to receive my order?
This is something that we are working hard to bring to you - we recognise that having deliveries on preferred days not only makes it easier for you but it is also great for the environment. By having deliveries arranged on days that you are going to be in or consolidating your orders to arrive to you at the same time means that the courier won't need to come back multiple times due to missed deliveries or multiple deliveries.
Can I change my delivery address once the order has been placed?
Our systems are highly automated, where possible we will do our utmost to accommodate this. To ensure we maintain a high delivery success rate most of our orders are picked and prepped for shipment within 30 minutes
How do I return my order?
If you need to return your order please raise a return through your order page detailing the reason for return. Once this form has been submitted it will be reviewed by the Returns Department who will contact you to arrange the return. Please note the returns department may ask for more information such as the serial number(s) and images where applicable to process the return.
How long do I have to return an item?
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. The item must also be returned to us within 7 working days from approval of return and receipt of the return label
Are returns free?
Returns for faulty / damaged items will be free of charge Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Expert AdviceCarbon Neutral DeliveriesFree 3 Day Delivery Over £59
Product Specifications
Display
Colour gamut standard
sRGB
Digital vertical frequency
59 - 61 Hz
Digital horizontal frequency
31 - 89 kHz
Viewable size diagonal
68.5 cm
Viewable size, vertical
33.6 cm
Viewable size, horizontal
59.7 cm
Pixel pitch
0.233 x 0.233 mm
Pixel density
109 ppi
Display number of colours
16.78 million colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
1000:1
Supported graphics resolutions
640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1600 x 1200 (UXGA), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Screen shape
Flat
Display technology
LED
Backlight type
LED
HD type
Quad HD
Response time
5 ms
Display brightness (typical)
350 cd/m²
Panel type
IPS
Native aspect ratio
16:9
Display resolution
2560 x 1440 pixels
Display diagonal
68.6 cm (27")
Performance
Low Blue Light technology
Yes
Flicker-free technology
Yes
Multimedia
RMS rated power
2 W
Number of speakers
2
Built-in speaker(s)
Yes
Design
Certification
CE, UKCA, CB, TÜV/GS, TÜV/Ergonomics (including ISO 9241-307), TCO Certified Generation 9, EPEAT 2018 (US), TÜV/Blue Low Light Content, TÜV/Flicker Free, RCM, cTÜVus, FCC-B, CAN ICES-3 (B), TÜV/S, PSE, VCCI-B, EPA ENERGY STAR, RoHS, WEEE, China RoHS, CCC
Product colour
Black
Market positioning
Business
Ports & interfaces
Headphone connectivity
3.5 mm
Headphone outputs
1
Headphone out
Yes
Audio input
Yes
DisplayPorts quantity
1
HDMI ports quantity
1
HDMI
Yes
DVI port
No
USB Type-A downstream ports quantity
3
USB Type-C downstream ports quantity
1
USB Type-C DisplayPort Alternate Mode
Yes
Number of upstream ports
1
USB hub version
3.2 Gen 1 (3.1 Gen 1)
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
On Screen Display (OSD) languages
German, English, Spanish, French, Italian, Swedish
On Screen Display (OSD)
Yes
Tilt angle range
-5 - 35°
Swivel angle range
0 - 344°
Pivot
Yes
Pivot angle
-90 - 90°
Swivelling
Yes
Height adjustment
17.7 cm
Height adjustment
Yes
Cable lock slot type
Kensington
Cable lock slot
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Power
Energy efficiency scale
A to G
AC input frequency
50 - 60 Hz
AC input voltage
100 - 240 V
Power consumption (standby)
0.5 W
Power consumption (typical)
16.1 W
Energy consumption (SDR) per 1000 hours
16 kWh
Energy efficiency class (SDR)
D
Operational conditions
Storage relative humidity (H-H)
10 - 90%
Operating relative humidity (H-H)
20 - 80%
Storage temperature (T-T)
-20 - 60 °C
Operating temperature (T-T)
5 - 35 °C
Sustainability
Sustainability compliance
Yes
Sustainability certificates
ENERGY STAR, EPEAT Climate +, EPEAT Gold, TCO
European Product Registry for Energy Labelling (EPREL) code
356881
General
Product family
FlexScan
Weight & dimensions
Weight (without stand)
5.7 kg
Height (without stand)
357 mm
Depth (without stand)
56 mm
Width (without stand)
611 mm
Weight (with stand)
8.5 kg
Height (with stand)
369 mm
Depth (with stand)
230 mm
Width (with stand)
611 mm
Packaging data
Quick start guide
Yes
Cables included
AC, USB Type-C to USB Type-C
Stand included
Yes
Logistics data
Harmonized System (HS) code
85285210
Technical details
Compliance certificates
CB, CCC, CE, China RoHS, Federal Communications Commission (FCC), GS mark, ICES, PSE, RCM, RoHS, cTUVus, UKCA, VCCI, WEEE
Other features
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Ethernet LAN
Yes
Touchscreen
No
Display
Colour gamut standard
sRGB
Digital vertical frequency
59 - 61 Hz
Digital horizontal frequency
31 - 89 kHz
Viewable size diagonal
68.5 cm
Viewable size, vertical
33.6 cm
Viewable size, horizontal
59.7 cm
Pixel pitch
0.233 x 0.233 mm
Pixel density
109 ppi
Display number of colours
16.78 million colours
Viewing angle, vertical
178°
Viewing angle, horizontal
178°
Maximum refresh rate
60 Hz
Contrast ratio (typical)
1000:1
Supported graphics resolutions
640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1600 x 1200 (UXGA), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Screen shape
Flat
Display technology
LED
Backlight type
LED
HD type
Quad HD
Response time
5 ms
Display brightness (typical)
350 cd/m²
Panel type
IPS
Native aspect ratio
16:9
Display resolution
2560 x 1440 pixels
Display diagonal
68.6 cm (27")
Performance
Low Blue Light technology
Yes
Flicker-free technology
Yes
Multimedia
RMS rated power
2 W
Number of speakers
2
Built-in speaker(s)
Yes
Design
Certification
CE, UKCA, CB, TÜV/GS, TÜV/Ergonomics (including ISO 9241-307), TCO Certified Generation 9, EPEAT 2018 (US), TÜV/Blue Low Light Content, TÜV/Flicker Free, RCM, cTÜVus, FCC-B, CAN ICES-3 (B), TÜV/S, PSE, VCCI-B, EPA ENERGY STAR, RoHS, WEEE, China RoHS, CCC
Product colour
Black
Market positioning
Business
Ports & interfaces
Headphone connectivity
3.5 mm
Headphone outputs
1
Headphone out
Yes
Audio input
Yes
DisplayPorts quantity
1
HDMI ports quantity
1
HDMI
Yes
DVI port
No
USB Type-A downstream ports quantity
3
USB Type-C downstream ports quantity
1
USB Type-C DisplayPort Alternate Mode
Yes
Number of upstream ports
1
USB hub version
3.2 Gen 1 (3.1 Gen 1)
Built-in USB hub
Yes
Ergonomics
Tilt adjustment
Yes
On Screen Display (OSD) languages
German, English, Spanish, French, Italian, Swedish
On Screen Display (OSD)
Yes
Tilt angle range
-5 - 35°
Swivel angle range
0 - 344°
Pivot
Yes
Pivot angle
-90 - 90°
Swivelling
Yes
Height adjustment
17.7 cm
Height adjustment
Yes
Cable lock slot type
Kensington
Cable lock slot
Yes
Panel mounting interface
100 x 100 mm
VESA mounting
Yes
Power
Energy efficiency scale
A to G
AC input frequency
50 - 60 Hz
AC input voltage
100 - 240 V
Power consumption (standby)
0.5 W
Power consumption (typical)
16.1 W
Energy consumption (SDR) per 1000 hours
16 kWh
Energy efficiency class (SDR)
D
Operational conditions
Storage relative humidity (H-H)
10 - 90%
Operating relative humidity (H-H)
20 - 80%
Storage temperature (T-T)
-20 - 60 °C
Operating temperature (T-T)
5 - 35 °C
Sustainability
Sustainability compliance
Yes
Sustainability certificates
ENERGY STAR, EPEAT Climate +, EPEAT Gold, TCO
European Product Registry for Energy Labelling (EPREL) code
356881
General
Product family
FlexScan
Weight & dimensions
Weight (without stand)
5.7 kg
Height (without stand)
357 mm
Depth (without stand)
56 mm
Width (without stand)
611 mm
Weight (with stand)
8.5 kg
Height (with stand)
369 mm
Depth (with stand)
230 mm
Width (with stand)
611 mm
Packaging data
Quick start guide
Yes
Cables included
AC, USB Type-C to USB Type-C
Stand included
Yes
Logistics data
Harmonized System (HS) code
85285210
Technical details
Compliance certificates
CB, CCC, CE, China RoHS, Federal Communications Commission (FCC), GS mark, ICES, PSE, RCM, RoHS, cTUVus, UKCA, VCCI, WEEE
Other features
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Ethernet LAN
Yes
Touchscreen
No
Mitigating Our Environmental Impact
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.
Sustainable Packaging Solutions and Recycling
We reuse, repurpose and recycle all packaging into the business. Any purchased packaging is plastic-free and packing slips and delivery labels are printed using an energy-efficient thermal printer which removes the need for an additional printer, ribbon and ink and toner cartridges.
Sustainable Options for Delivery and Returns
All deliveries to our customers via UPS/DPD are carbon neutral and we offer convenient options for: grouped deliveries, specified date deliveries, timed deliveries and pick up/ collection points. Any returns are repurposed to prevent them entering landfill.
Sustainable Sourcing and Waste Management
We use 80% sustainable energy sources to power our warehouse and offices. We also proactively ask all suppliers to email paperwork to minimise printing and waste paper. By responsibly processing waste, Gotraka will become zero waste to landfill.